Here's some of our most frequently asked questions
When would you deliver, set-up and collect?
We come and dress your chairs on the morning of the event, and come and collect them after your event has finished. You can also hire our chairs covers and vases without the need for us to set-up and collect! Please get in touch for further information.
I'm worried the chair cover won’t fit the chairs at my venue?
We have various sizes of chair covers which will fit most standard banqueting chairs commonly found in hotels, banqueting halls and restaurants in the UK.
For peace of mind, if we haven't worked with a particular venue in the past, we will contact them directly just
to make sure our chair covers will fit over their banqueting chairs.
Are we required to pay a deposit?
Yes you are when making your booking. This is £200.00. £100 (non-refundable) is deducted from your final invoice, and the other £100 is refundable after the event.
When are we required to pay the invoice?
You are required to pay the deposit on booking and the full amount of the invoice at least one month prior
to the event. We will send you a reminder for this.
Ways to pay?
You have three ways to pay, Bank Transfer, Cheque or Cash. Please make cheques payable to Ribbon & Rose Events Styling Ltd.
What areas do you cover?
We are based in Hanwell, West London, and from here we cater to the whole of London, and the surrounding areas.
How much do you charge for set-up of your chair covers?
- £25.00 from 50 to 149 seats
- £50.00 from 150 to 399 seats
- £75.00 from 400+ seats
I don't know the exact number of chair covers that I will require as numbers may change - can this be changed if required?
Yes we allow changes up to one month prior to delivery. We understand that numbers can change and we do not mind changing the invoice as many times as is necessary.
What if we are not sure aboutthe colour for the sashes?
We can advise you on colours to go with your theme and send you some samples. We can book the date and agree on the sash colour later when you are sure about what you want.
What happens if any of your chair covers or sashes get damaged or lost, are we charged for this?
Yes you are, but this tends to be rare. In such cases we will take the value of the damage from the refundable security deposit. If the losses or damages work out to be more than £100 you will not be refunded and you will be required to pay the remaining outstanding balance. If less we will refund you the remaining balance.